Another important part of the corrective action process is to communicate to management, so they are aware of the processes and actions.
If the problem identification did not originate with management, it is crucial that management personnel be notified of any corrective action. It may not be necessary to inform management of every single corrective action, but certainly, they should know about those with major consequences, and any trends or patterns.
Reporting to management at all levels should not merely include the number of corrective actions, but also whether the implemented actions made substantial improvements to the quality of services and/or the QMS, or to the entire organization.
Management review of non-conformities should result in an assessment of allocation of resources in problematic areas, so that meeting customer and regulatory expectations is accomplished. Management personnel are responsible for ensuring that the organizational quality objectives are continually being monitored and that NCEs are handled appropriately.
