Management of Non-Conforming Events (NCEs) - LabCE.com, Laboratory Continuing Education

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The page below is a sample from the LabCE course Medical Error Prevention: Patient Safety. Access the complete course and earn ASCLS P.A.C.E.-approved continuing education credits by subscribing online.

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Management of Non-Conforming Events (NCEs)

While different laboratories will approach NCEs using different tools, there are some basic steps of the process that should be common to all of them:

Identification
Investigation
Analysis
Implementation of action
Verification of effectiveness
Communication/Dissemination
Management review
Documentation