Root Cause

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Root Cause

The root cause of an NCE is the underlying reason the problem occurred. Investigation into an NCE is intended to uncover the root cause rather than solve the immediate problem with a workaround. Once the root cause is identified, a corrective action can be formulated, implemented, and verified to prevent a recurrence. Without the root cause identification, only the symptoms of the problem will be addressed, and it is likely that the problem will recur.