Importance of Diversity

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The page below is a sample from the LabCE course Diversity in the Healthcare Workplace. Access the complete course and earn ASCLS P.A.C.E.-approved continuing education credits by subscribing online.

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Importance of Diversity

Diversity is important in the healthcare workplace for many reasons. In general, diversity among employees gives a facility a wide range of perspectives and opinions when caring for patients in a healthcare environment. Since the healthcare marketplace is serving a very diverse base of customers/patients, having a diverse team of employees can better reflect the needs of the customers they serve.
From an employee perspective, diversity practices can boost morale, allow for better productivity, enhance the feeling that everyone's contributions are important, and provide an environment that discourages assumptions, misunderstandings, prejudice, and fear of those who are different from themselves.
From the healthcare facility perspective, company's are able to gain a competitive advantage when developing and supporting diverse employee groups in various ways. For example, encouraging diversity in the workplace allows for better talent selection, since the base of applicant variety is broad. In a survey published by the New York Times, it was found that 90% of job seekers think diversity programs make a company a better place to work. In addition, a recent Gallup study published findings that hiring a demographically diverse workforce can improve a company's financial performance. For these reasons, and many others, diversity is playing an important role in the success of healthcare workplace environments.