References

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The page below is a sample from the LabCE course Measuring and Improving Productivity in the Clinical Laboratory. Access the complete course and earn ASCLS P.A.C.E.-approved continuing education credits by subscribing online.

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References

Balanced Scorecard Basics. (2024). Balanced Scorecard Institute. https://balancedscorecard.org/bsc-basics-overview/
Bose, T. (2012). Application of fishbone analysis for evaluating supply chain and business process: A case study on the St. James Hospital, International Journal of Managing Value and Supply Chains (IJMVSC), 3(3):17–24. https://airccse.org/journal/mvsc/papers/3212ijmvsc02.pdf
Bruce, A. (1995). Financial management of the Physician Office Laboratory. Thompson Publishing Group, Inc.
Increasing workforce productivity in the diagnostic laboratory: How can the lab keep up with demand? (2018). Siemens Healthineers. https://www.siemens-healthineers.com/perspectives/mso-increase-workforce-productivity.html
Ishikawa, K. (2012). Introduction to quality control (3rd ed.). Springer.
Lubin, I. M., Astles, J. R., Shahangian, S., Madison, B., Parry, R., Schmidt, R. L., & Rubinstein, M. L. (2021). Bringing the clinical laboratory into the strategy to advance diagnostic excellence. Diagnosis (Berlin, Germany), 8(3), 281–294. https://doi.org/10.1515/dx-2020-0119
Minors, P. (2014). What is Productivity? Paul Minors. https://paulminors.com/blog/what-is-productivity/
Murphy, M. (2003). Research Brief: Eliminating wasteful work in hospitals improves margin, quality and culture. Murphy Leadership Institute. https://www.cs.odu.edu/~cpi/old/cpi-s2004/statag/murphy-wastefulwork.pdf
Wolcott, J., Schwartz, A., & Goodman, C. (2008). Laboratory Medicine: A national status report. The Lewin Group. https://www.cdc.gov/labbestpractices/pdfs/2007-status-report-laboratory_medicine_-_a_national_status_report_from_the_lewin_group_updated_2008-9.pdf