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References

Balanced Scorecard Institute. Basics. Updated 2022. Accessed December 27, 2022. https://balancedscorecard.org/bsc-basics-overview/

Bose T. Application of Fishbone Analysis for evaluating supply chain and business process - A case study on the St James Hospital, International Journal of Managing Value and Supply Chains (IJMVSC). June 2012;3(3):17-24. Accessed December 28, 2022. https://airccse.org/journal/mvsc/papers/3212ijmvsc02.pdf

Bruce AW. Financial management of the Physician Office Laboratory. New York, N.Y.: Thompson Publishing Group, Inc.; 1995.

EPA.gov. Lean thinking and methods - 5S. 2022. Accessed December 28, 2022. https://www.epa.gov/sustainability/lean-thinking-and-methods-5s#:~:text=The%205S%20pillars%2C%20Sort%20(Seiri,sustaining%20a%20productive%20work%20environment.

Ishikawa K. Introduction to Quality Control. Springer. 1989 edition, reprinted April 2012.

Lubin IM, Astles JR, Shahangian S, et al. Bringing the clinical laboratory into the strategy to advance diagnostic excellence. Diagnosis (Berl). 2021;8(3):281-294. doi:10.1515/dx-2020-0119

Minnesota Department of Health. Fishbone Diagram. October 2022. Accessed December 27, 2022. https://www.health.state.mn.us/communities/practice/resources/phqitoolbox/fishbone.html

Minors P. What is Productivity? [Blog]. Minor Workshop Ltd. 2014. Accessed December 27, 2022. https://paulminors.com/blog/what-is-productivity/

Murphy M, Murphy Leadership Institute, Research Brief: Eliminating wasteful work in hospitals improves margin, quality and culture. August 2003. Accessed December 27, 2022. https://www.cs.odu.edu/~cpi/old/cpi-s2004/statag/murphy-wastefulwork.pdf

Siemens Healthineers. Increasing workforce productivity in the diagnostic laboratory: How can the lab keep up with demand? April 8, 2018. Accessed December 27, 2022. https://www.siemens-healthineers.com/en-us/news/mso-increase-workforce-productivity.html

Wolcott J, Schwartz A, Goodman C. The Lewin Group. Laboratory Medicine: A National Status Report. May 2008. Accessed December 27, 2022. https://www.lewin.com/content/dam/Lewin/Resources/Site_Sections/Publications/3993.pdf