Productivity in the diagnostic laboratory is dependent on people and the environment. Critical to a high level of productivity is hiring the right people for the specific tasks, providing a culture for them to succeed, and giving them modern tools with which to work. This requires a management style that assures adequate numbers of staff and inclusiveness in setting up processes for the tasks to be done. In addition to developing culture, the physical layout cannot be ignored. Adequate space, good workflow management, and positive feedback on jobs well done are important.
No matter how good the culture, environment, and workflow arrangement -- it is important to set up benchmarks, identify problems, and find solutions when glitches occur. Remember that the process is continuous; solutions to potential problems may also be generated well before a real problem or error occurs. Several tools are available to identify problems and develop solutions, including but not limited to Fishbone Analysis. In closing, develop a useful toolbox and practice using the tools for a more productive laboratory workplace.
