Developing our Communication Skills Summary

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The page below is a sample from the LabCE course Communication Basics for Laboratory Leaders. Access the complete course and earn ASCLS P.A.C.E.-approved continuing education credits by subscribing online.

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Developing our Communication Skills Summary

Let's summarize what was discussed:
  1. Emotional Intelligence is a foundation of how we communicate and developing our emotional intelligence is key to developing our communication skills as leaders.
  2. Being clear in communicating expectations and providing feedback is kind. Being unclear is unkind.
  3. Giving and receiving constructive feedback is an important skill to develop. Four steps that can be used to provide clear and kind feedback are: asking for permission, providing data, connecting the data to impact, and ending with a question.
  4. There is room in the workplace for productive and professional disagreements but executing this requires developing our communication skills. For a productive and professional disagreement, focus on finding common ground, separating ideas from identity, and practice humility.
  5. Communicating during a crisis is slightly different than communicating during routine operations. There should be an emphasis on empathy, transparency, clear and frequent communication. Leaders need to be adaptable during emergent/crisis situations.