How to Subscribe
MLS & MLT Comprehensive CE Package
Includes 148 CE courses, most popular
$95Add to cart
Pick Your Courses
Up to 8 CE hours
$50Add to cart
Individual course$20Add to cart
Need multiple seats for your university or lab? Get a quote
The page below is a sample from the LabCE course Communication Basics for Laboratory Leaders. Access the complete course and earn ASCLS P.A.C.E.-approved continuing education credits by subscribing online.

Learn more about Communication Basics for Laboratory Leaders (online CE course)

The Studer Group, an advisory firm for healthcare organizations, established AIDET as a framework for healthcare professionals to communicate with patients. AIDET can easily translate as a communication tool for laboratorians between patients and other healthcare professionals to improve customer service. Laboratorians can utilize AIDET when talking to customers on the phone, or when interacting face-to-face with patients. AIDET is a way to show the customer that you are listening, you care about them and their concerns, and you appreciate their business. AIDET, in conjunction with closed-loop communication, can be used to ensure you understood the problem, assisted correctly and followed up.
AIDET stands for:
Thank you