The Studer Group, an advisory firm for healthcare organizations, established AIDET as a framework for healthcare professionals to communicate with patients. AIDET can easily translate as a communication tool for laboratorians between patients and other healthcare professionals to improve customer service. Laboratorians can utilize AIDET when talking to customers on the phone, or when interacting face-to-face with patients. AIDET is a way to show the customer that you are listening, you care about them and their concerns, and you appreciate their business. AIDET, in conjunction with closed-loop communication, can be used to ensure you understood the problem, assisted correctly and followed up.
AIDET stands for:
Acknowledge
Introduce
Duration
Explanation
Thank you
