AIDET

How to Subscribe
MLS & MLT Comprehensive CE Package
Includes 148 CE courses, most popular
$95Add to cart
Pick Your Courses
Up to 8 CE hours
$50Add to cart
Individual course$20Add to cart
Need multiple seats for your university or lab? Get a quote
The page below is a sample from the LabCE course Communication Basics for Laboratory Leaders. Access the complete course and earn ASCLS P.A.C.E.-approved continuing education credits by subscribing online.

Learn more about Communication Basics for Laboratory Leaders (online CE course)
AIDET

The Studer Group, an advisory firm for healthcare organizations, established AIDET as a framework for healthcare professionals to communicate with patients. AIDET can easily translate as a communication tool for laboratorians between patients and other healthcare professionals to improve customer service. Laboratorians can utilize AIDET when talking to customers on the phone, or when interacting face-to-face with patients. AIDET is a way to show the customer that you are listening, you care about them and their concerns, and you appreciate their business. AIDET, in conjunction with closed-loop communication, can be used to ensure you understood the problem, assisted correctly and followed up.
AIDET stands for:
Acknowledge
Introduce
Duration
Explanation
Thank you