The Importance of Communication Summary - LabCE.com, Laboratory Continuing Education

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The page below is a sample from the LabCE course Communication Basics for Laboratory Leaders. Access the complete course and earn ASCLS P.A.C.E.-approved continuing education credits by subscribing online.

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The Importance of Communication Summary

Laboratory personnel in all roles communicate on a daily basis.
Communication skills are key leadership skills.
Everyone can develop their skills to be a leader and effective communicator.
Communication is both verbal and non-verbal, with a majority being non-verbal.
Communication skills are important to patient safety, customer service, and employee well-being and satisfaction.
By developing your communication skills, you can create a foundation of effective communication on which you build your employee satisfaction and well-being, customer service, and patient safety.