Take a moment to think about a time in which the way you communicated to someone or the way someone communicated to you affected your well-being and satisfaction in a positive or negative way.
- Perhaps a patient thanked you for a pain free blood draw?
- Perhaps you had a poor performance review which caught you off guard because your manager never discussed performance issues prior?
- Perhaps you had a phone call interaction with a nurse who blamed you for the specimen being hemolyzed or clotted?
How we communicate with others and how others communicate with us can have a profound effect on our job satisfaction and job performance. Developing communication skills can help laboratory personnel in all roles build positive relationships with their direct reports and colleagues.