Communication and Employee Well-Being and Satisfaction

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The page below is a sample from the LabCE course Communication Basics for Laboratory Leaders. Access the complete course and earn ASCLS P.A.C.E.-approved continuing education credits by subscribing online.

Learn more about Communication Basics for Laboratory Leaders (online CE course)
Communication and Employee Well-Being and Satisfaction

Take a moment to think about a time in which the way you communicated to someone or the way someone communicated to you affected your well-being and satisfaction in a positive or negative way.
  • Perhaps a patient thanked you for a pain free blood draw?
  • Perhaps you had a poor performance review which caught you off guard because your manager never discussed performance issues prior?
  • Perhaps you had a phone call interaction with a nurse who blamed you for the specimen being hemolyzed or clotted?
How we communicate with others and how others communicate with us can have a profound effect on our job satisfaction and job performance. Developing communication skills can help laboratory personnel in all roles build positive relationships with their direct reports and colleagues.