In the define phase, project leaders complete a project charter and a high-level "as-is" process map to establish the state of the process to be improved, the process capabilities, and the customer requirements. Based on this initial information, several "critical-to-quality" (CTQ) process attributes, such as delivery timeliness or critical quality factors, are determined. In addition, the specific scope, team members, and timeline are precisely established and documented within the project charter.
