Within a laboratory setting it is crucial to create a culture of quality and safety, the foundation of which needs to be a culture of communication. The importance of communication within a laboratory is clear and can have both positive and negative effects on patient safety, customer service, and employee satisfaction and well-being.
Communication, grounded in emotional intelligence, empathy, and psychological safety should be embedded in the culture of the laboratory and practiced by upper management and employees. Everyone can start with themselves by improving their emotional intelligence, improving their communication skills and their interactions with coworkers, and focusing on the shared common goals in the laboratory profession.
