Let's summarize what was discussed:
- Emotional Intelligence is a foundation of how we communicate and developing our emotional intelligence is key to developing our communication skills as leaders.
- Being clear in communicating expectations and providing feedback is kind. Being unclear is unkind.
- Giving and receiving constructive feedback is an important skill to develop. Four steps that can be used to provide clear and kind feedback are: asking for permission, providing data, connecting the data to impact, and ending with a question.
- There is room in the workplace for productive and professional disagreements but executing this requires developing our communication skills. For a productive and professional disagreement, focus on finding common ground, separating ideas from identity, and practicing humility.
- Communicating during a crisis is slightly different than communicating during routine operations. There should be an emphasis on empathy, transparency, and clear and frequent communication. Leaders need to be adaptable during emergent/crises.
