Risks of Miscommunication Summary

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The page below is a sample from the LabCE course Communication Basics for Laboratory Leaders. Access the complete course and earn ASCLS P.A.C.E.-approved continuing education credits by subscribing online.

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Risks of Miscommunication Summary

  1. Risks associated with miscommunication can affect patient safety, customer service, and employee well-being and satisfaction.
  2. Building a foundation of effective communication can help to mitigate these risks by:
    • Implementing policies and procedures
    • Embedding communication into the laboratory's QMS
    • Developing employee communication skills