Having policies and procedures in place, as well as having a robust Quality Management System, are standards for laboratories. However, providing employee development in effective communication may be missing from a robust program. Communication is often overlooked. As previously noted, communication is an important skill to aid in mitigating risks for patient safety, customer service, and employee well-being and satisfaction. By developing communication skills, an employee is further building a foundation of effective communication.
The remainder of this course will take a more detailed look at how individual leaders can develop communication skills and will provide specific examples and tools for aiding in communication development.
