Take a moment to consider why communication is important for your work area.
- Are you a manager or supervisor who employees rely on to communicate department goals?
- Are you a technologist who regularly communicates with nurses and providers?
- Are you a phlebotomist who regularly communicates with patients to ease their anxiety over blood draws?
- Do you work in a call center in which you are regularly reporting critical results?
Communication plays an important role within the laboratory setting daily. Effective communication is vital to patient safety, customer service, and employee well-being and satisfaction.
Effective communication is an important leadership skill. Laboratory staff in all roles need to develop their communication skills and work towards becoming an effective communicator.
