Brown B. Dare to Lead. New York: Random House; 2018.
Committee A. Conducting an Effective Team Meeting [Online Course]. www.ascp.org: American Society for Clinical Pathology; November 22, 2016.
Goleman D. How Emotionally Intelligent Are You? Daniel Goleman. April 21, 2015.
Harmening DDM. Laboratory Management: Principles and Processes Third Edition. St. Petersburg, Florida: D.H. Publishing & Consulting, Inc.; 2013.
Mehrabian A. Silent Messages. Belmont, California: Wadsworth Publishing Company, Inc.; 1971.
Patterson K, Grenny J, McMillan R, Switzler A. Crucial Conversations: Tools for Talking When Stakes are High. United States: McGraw-Hill; 2012.
Quint S.
A Culture of High Performance. Gulf Breeze, Florida: Fire Starter Publishing; 2013.
Quint S.
Hardwiring Excellence. Gulf Breeze, Florida: Fire Starter Publishing; 2003.
Snow S. How to Debate Ideas Productively at Work. Harvard Business Review.
https://hbr-org.cdn.ampproject.org/c/s/hbr.org/amp/2019/01/how-to-debate-ideas-productively-at-work. January 17, 2019. Last accessed March 1, 2024.
The Joint Commission. National Patient Safety Goals for the Laboratory Program.
https://www.jointcommission.org/-/media/tjc/documents/standards/national-patient-safety-goals/2020/npsg_chapter_lab_jul2020.pdf. March 26, 2020. Last accessed March 1, 2024.
The Studer Group. AIDET Patient Communication. Studer Group.
https://www.studergroup.com/aidet. 2020. Last Accessed March 1, 2024.
World Health Organization. Patient Safety.
https://www.who.int/patientsafety/en/. 2020. Last accessed March 1, 2024.