Carlson RO, Amirahmadi F, Hernandez JS. A primer on the cost of quality for improvement of laboratory and pathology specimen processes. Am J of Clin Path. 2012; 138:3. 347-354. doi:10.1309/AJCPSMQYAF6X1HUT
Klee, GG. Westgard JO. Quality management. In Rifal N, Horvath AR, Wittwer CT, eds. Tietz Fundamentals of Clinical Chemistry and Molecular Diagnostics. 8th ed. St. Lewis, MO. Elsevier; 2018.
Womack JP., Jones, DT. Lean Thinking: Banish Waste and Create Wealth in Your Corporation, Revised and Updated. New York: Simon & Schuster; 2003.