5. Call the test manufacturer for advice.
- Manufacturers have additional information that may help resolve QC problems.
- Patient test results cannot be reported if the QC problem cannot be resolved.
- If the problem cannot be resolved, specimens should be stored properly for later testing or sent out for testing at another facility or reference laboratory, as per your laboratory's protocol for this situation.
Note: Always document any corrective actions performed when troubleshooting suspect quality control results. The documentation must be reviewed by the supervisor; any nonconforming events must undergo review by the laboratory quality management team.
