Course Outline
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- Six Aims of the National Academy of Medicine to Improve the Quality of Health Care
- State of Quality in Health Care
- Six Domains of Quality in Healthcare as Defined by the National Academy of Medicine
- Improving Effectiveness
- Patient-centered Care and Timeliness
- Preventing Medical Errors Through Patient Involvement
- Efficiency and Equity
- According to the National Academy of Medicine, quality health care systems in the United States should be:
- One way patients and their families can become active participants in their health care is by:
- The National Academy of Medicine Aims Within the Context of Quality Clinical Laboratory Services
- Recognizing Errors that Could Occur in Each Phase of the Total Testing Process
- Non-Conforming Events: Outcomes of Patient Safety Errors with Respect to Clinical Laboratory Services
- Sources of Data to Identify Errors and Patient Outcomes
- Monitoring Laboratory Processes to Prevent Medical Errors
- Data Sources to Identify Errors
- All of the following sources may be useful for identifying patient safety problems except:
- Patient Safety Goals
- The Joint Commission 2025 National Patient Safety Goals for Clinical Laboratories
- National Patient Safety Goal: Identify Patients Correctly
- Which of the following is not an acceptable patient identifier to use prior to performing venipuncture procedures?
- National Patient Safety Goal: Improve Staff Communication
- National Patient Safety Goal: Prevent Infection Through Hand Hygiene
- What is generally considered the single most important procedure for preventing the spread of healthcare-associated infection?
- A medical laboratory technician (MLT) calls the ICU to report a critical troponin I result of 12.6 ng/mL. The nurse on the phone listens and thanks th...
- References
Additional Information
Level of Instruction: Intermediate
Intended Audience: Medical laboratory scientists, medical laboratory technicians, laboratory supervisors, and laboratory managers. This course is also appropriate for MLS and MLT students and pathology residents.
Author: Garland E. Pendergraph, PhD, JD, MLS(ASCP)SM, HCLD/CC(ABB) received his MSPH from the University of Kentucky in Lexington, his PhD in medical parasitology/entomology and mycology from the University of North Carolina in Chapel Hill and his law degree with a concentration in health care law from Concord Law School, Purdue University. He also did a fellowship in Tropical Medicine at Louisiana State University School of Medicine. He is the author of a textbook on phlebotomy, a number of scientific articles, plus internet training programs. He is the director of five laboratories.
The author has no conflict of interest to disclose.
Reviewers:
Dr. Julie Ann West, PhD, MLS(ASCP)CMSMCM is certified by the American Society for Clinical Pathology Board of Certification (ASCP BOC) as a Medical Laboratory Scientist (MLS) and Specialist in Microbiology (SM). In addition, Dr. West has earned a PhD in Public Health, Epidemiology Specialization with emphasis on infectious diseases and a Certified in Public Health (CPH) certification by the National Board of Public Health Examiners. Dr. West is experienced as a technical specialist, safety officer, educator, and lead in the Veterans Health Administration healthcare system, and has prior experience as an administrative laboratory director.
Joshua J. Cannon, MS, MLS(ASCP)CMSHCM received his Bachelor
of Science and Master of Science in Medical Laboratory Science from Thomas
Jefferson University in Philadelphia, PA. He holds Medical Laboratory Scientist
and Specialist in Hematology certifications through the ASCP Board of
Certification. He was a professor at Thomas Jefferson University for seven
years before transitioning into his current role as Education Developer at
MediaLab by Vastian. His areas of expertise and professional passions include
clinical hematology and interprofessional education.
