CLMA - Understanding the Financial Impact of Quality Costs (Online CE Course)

Anne T. Daley MS, CMQOE, CSSBB, CLC, MT, DLM

CLMA Body of Knowledge Domains: Business and Clinical Operations, Financial Management, Information Technology

Every laboratory leader should be able to distinguish between costs that support good quality (prevention and appraisal) and those costs that result from poor quality (failure). When a laboratory understands the financial impact of quality costs it is able to apply this information to continually improve their processes, services, and financial well-being.

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Continuing Education Credits

P.A.C.E.® Contact Hours (acceptable for AMT, ASCP, and state recertification): 1 hour(s)
Approved through 6/4/2022

Objectives

  • List, describe, and provide laboratory examples of quality costs.
  • Distinguish between costs that support good quality and those that result from poor quality.
  • Use basic tools to quantify laboratory failure costs.

Course Outline

This course consists of a video presentation, handouts, and a quiz.

Financial Management


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