Anne T. Daley MS, CMQOE, CSSBB, CLC, MT, DLM
CLMA Body of Knowledge Domains: Business and Clinical Operations, Financial Management, Information Technology
Every laboratory leader should be able to distinguish between costs that support good quality (prevention and appraisal) and those costs that result from poor quality (failure). When a laboratory understands the financial impact of quality costs it is able to apply this information to continually improve their processes, services, and financial well-being.
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This course consists of a video presentation, handouts, and a quiz.