The Importance of Communication Summary

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The page below is a sample from the LabCE course Communication Basics for Laboratory Leaders. Access the complete course and earn ASCLS P.A.C.E.-approved continuing education credits by subscribing online.

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The Importance of Communication Summary

  1. Communication skills are key leadership skills.
  2. Laboratory personnel in all roles communicate daily.
  3. Everyone can develop skills to be a leader and effective communicator.
  4. Communication is both verbal and non-verbal, with the majority of that communication being non-verbal.
  5. Communication skills are important to patient safety, customer service, and employee well-being and satisfaction.
  6. By developing your communication skills, you can create a foundation of effective communication on which to build employee satisfaction and well-being, customer service skills, and patient safety.